Introduction
This is the Cookie Policy of IntuVu Health T/A Viavio of Suite 2, Cathedral Buildings, Middle Street, Galway City, Galway H91 ERD1, Ireland.
We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, with specific regard to fair processing of personal data and transparency in our data processing policies, procedures and practices. As such, this Cookie Policy is to be read in conjunction with our Privacy Policy, which explains our data processing procedures.
The purpose of this Cookie Policy is to help individuals understand how we use cookies in relation to the use of our website via a user’s computer, tablet, smartphone or any other device that may access our website.
Upon initial access of our website, you will be notified of the use of cookies, this Cookie Policy and our Privacy Policy. You will be asked to confirm whether you wish to accept the use of cookies and our policies in order to use this website by way of an interactive pop-up that requires affirmative action on the part of a user. By accepting the use of cookies, a website user accepts the terms of this Cookie Policy and agrees to abide by them. If you do not accept the use of cookies, this Cookie Policy or our Privacy Policy, then do not use our website or provide us with any data.
Please note that any personal data processed for healthcare purposes will be processed via the Viavio platform, which has its own Privacy Policy and Cookie Policy to which you must consent before use.
This Cookie Policy only applies to the use of our website.
What is a cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer, tablet, smartphone or any other device that may access our website.
If you allow the use of a cookie, this allows the website to remember your actions or preferences over time. Most browsers support cookies, but users can set their browsers to decline them. Users can delete cookies whenever they like through their own browser or device, as discussed below.
We use cookies that are necessary for our website to function at an appropriate level.
We may use the following cookies on our website and any associated mobile applications, subject to notification to you:
- Session cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the registration process for security purposes. A session cookie is also used to remember your language preference when viewing the site. These session cookies are erased when you close your browser, or usually after 20–30 minutes of inactivity.
- Persistent cookies are placed on your computer or mobile device for a predetermined length of time when you visit this site. This site only places cookies that are specific to this site.
Our website may use Google Analytics to assist us with ongoing maintenance, review, assessment and redevelopment of our website, without which we are unable to assess the use or bandwidth requirements of our website. The most common Google Analytics cookies are:
Cookie types
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of payment services, without which we would not be able to provide you with services or secured areas.
Analytical/performance cookies. These are set by us and/or third parties, including Google Analytics. Performance cookies allow us to collect statistical information about our visitors, such as whether they have visited the site before and the pages they view. This information is gathered anonymously and does not contain any personal data that directly identifies you.
We may use these cookies to determine the kind of content and service our visitors value most, which in turn helps us improve our website and its content.
We and third-party vendors, including Google, may use first-party cookies and third-party cookies together to inform, optimise and serve ads based on users’ past visits to this website, where permitted by law and where you have provided the necessary consent. We use data from Google Analytics to understand how users interact with our website in order to create a better experience. We may use remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the internet. For more information on Google Analytics, please see their privacy policy at Google Analytics support and specific cookie usage at Google Analytics cookie usage.
Functionality cookies. If you allow these cookies, they are used to recognise you when you return to our website. This enables us to personalise our content for you as a website user, but we are not able to identify you as a natural person without you volunteering personal data.
Specific cookies that are used on our website:
- bSession (used to identify a user session) — duration 1 year.
- consent-policy (used to confirm consent to our policies) — duration 1 year.
- hs (used to determine if chat widget is open) — duration for session.
- server-session-bind (used for API protection) — duration for session.
- svSession (used to comply with cookie regulation and privacy laws) — duration 5 weeks.
- XSRT-TOKEN (used to protect users from unwanted execution or modifying requests) — duration for session.
Data that may be logged
As stated above, and depending on the cookies used, some technical details in connection with visits to this website may be logged by our internet service provider for statistical purposes. Such technical details are confined to the following list:
- The IP address of a visitor’s web server.
- The top-level domain name used, for example .com or .org.
- The previous website address from which the visitor reached us, including any search terms used.
- Google Analytics data showing the traffic of visitors around this website, for example pages accessed or documents downloaded.
- The type of web browser and operating system used by the visitor to the website.
We may use the above technical data and/or cookies to:
- Recognise when a website user moves between pages of our website.
- Ensure the safety and integrity of the website, app or any online channel of communication.
- Carry out research and statistical analysis to help improve website content and better understand visitor requirements and interests.
- Target our marketing and advertising campaigns more effectively by providing interest-based content on the website, where you consent to such processing.
- Make a website user’s online experience more efficient and enjoyable.
Should a website user choose to provide us with any additional user-specific identifiable personal data during the use of the website, for example by making an enquiry and providing contact details for us to respond, then we treat such information as personal data in accordance with our Privacy Policy.
We do not collect any names or email addresses unless a website user volunteers to provide such personal data for the purposes of contacting us.
Managing Cookies
Your browser allows you to choose whether you wish to accept cookies or not.
Different browsers make different controls available to you. Below are links to the most popular manufacturers’ instructions on how to accept or reject cookies. Generally, your browser will allow you to accept, refuse or delete cookies at all material times or those cookies relating to specific websites or third-party cookies.
For informational purposes, the following list of links to the most commonly used browsers is provided without any warranty or representation as to the truthfulness, veracity or relevance of the contents therein:
Third-party cookies
We may at times use social media as a way to engage with the public. As such, we may have a social media widget or some button or interactive element set by a social media company on our website, but the content, link or any further cookies that may be processed relate to the social media company and not us. We have no control over the use of any content embedded in any webpage that is provided by a third party, for example a Facebook like button, LinkedIn widget, YouTube video, Google+ button, or similar.
By interacting with any content embedded in our website that is provided by a third party, you acknowledge that we have no control over any privacy or cookie practices or procedures, or lack thereof, of any relevant third parties. We do not control the use of any cookies by any relevant third party and cannot access them. Such cookies can only be accessed by the parties who originally set them. If you do not agree to this statement, then do not use any social media content, widgets, buttons, accessibility features or links on our website.
Users of our website should familiarise themselves with the Privacy Policy and Cookie Policy of any relevant third party. For informational purposes, the following list of third-party cookie policies is provided without any warranty or representation as to the truthfulness, veracity or relevance of contents therein:
Third-party websites
If a website user follows a link to a third-party website not controlled by us, it is the user’s responsibility to familiarise themselves with, and accept or reject, any applicable cookie policy, privacy policy or data protection statement relevant to that third-party website.
We cannot accept any responsibility or liability for any third-party website or its data protection policies, or lack thereof.
Contact us
If you have any questions or comments about our Cookie Policy, the practices of this site or any dealings with us, then please contact:
Data Protection
Viavio Limited
Suite 2, Cathedral Buildings
Middle Street
Galway City
Galway H91 ERD1
Or email dataprotection@viavio.ie
We’re sorry, but we cannot deal with any cookie policy matters by telephone and ask that you write to the above address or email us your query and we’ll be happy to help.
You also have the right to complain to the Data Protection Commission at www.dataprotection.ie or:
Data Protection Commission
21 Fitzwilliam Square
Dublin 2
D02 RD28
We would kindly ask you to email us first before contacting the Data Protection Commission so we can try to resolve any issue to your satisfaction.
Changes to this Cookie Policy
We reserve the right, at our sole discretion, to amend this Cookie Policy at any time and without notice.
Any changes will become effective upon posting the revised Cookie Policy on our website.
Website users should regularly check this Cookie Policy for any amendments or updates.
Cookie Policy last reviewed: July 2026
