Introduction
Welcome to the Viavio Limited (“Viavio”, “we”, “us”, or “our”) privacy policy.
Viavio respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect and process personal data when you visit our website, interact with us, or use our services, and outlines your rights under applicable data protection laws.
Viavio provides software that enables healthcare providers to deliver virtual care services. We do not provide healthcare services directly.
1. Important Information and Who We Are
Purpose of this privacy policy
This privacy policy explains how Viavio collects and processes personal data through:
- your use of our website
- your interactions with us (including sales, support, and marketing)
- the provision of our software platform
It is important that you read this policy together with any other privacy notices we may provide in specific circumstances.
Controller and Processor Roles
Viavio acts in different roles depending on the context:
- Data Controller — For personal data collected through our website, marketing activities, and business operations.
- Data Processor — When providing our platform to healthcare providers, we process personal data (including patient data) on behalf of our customers, who act as data controllers.
In these cases, the healthcare provider is responsible for how your personal data is used.
Contact Details
Legal entity: Viavio Limited
Address: Suite 2, Cathedral Buildings, Middle Street, Galway, H91 ERD1
Email: dataprotection@viavio.com
You have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie).
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
2. The Data We Collect About You
We may collect and process the following types of personal data:
- Identity Data: name, title
- Contact Data: email address, phone number
- Technical Data: IP address, browser type, device information
- Usage Data: how you use our website and services
- Marketing and Communications Data: preferences in receiving communications
We may also collect aggregated or anonymised data for analytics purposes.
3. How Personal Data Is Collected
We collect data through:
- Direct interactions (forms, emails, calls)
- Automated technologies (cookies, analytics tools)
- Third parties (e.g. analytics providers, event platforms)
4. How We Use Your Personal Data
We use your personal data only where permitted by law, including:
- To respond to enquiries
- To provide information about our services
- To manage relationships with customers and prospects
- To operate, maintain, and improve our website and platform
- To comply with legal obligations
Lawful bases include:
- Performance of a contract
- Legitimate interests (e.g. improving services, security)
- Legal obligations
- Consent (for marketing communications)
5. Processing as a Data Processor (Healthcare Data)
When healthcare providers use the Viavio platform:
- We process personal data, including health data, strictly on their instructions
- We do not determine the purpose or lawful basis for processing
- We do not use patient data for our own purposes
Healthcare providers are responsible for:
- establishing a lawful basis under GDPR
- providing privacy notices to patients
- ensuring compliance with applicable healthcare regulations
6. Disclosures of Your Personal Data
We may share personal data with:
- Service providers (e.g. hosting, analytics, support tools)
- Professional advisers (legal, financial)
- Regulators and authorities where required by law
We require all third parties to respect the security of personal data and process it only on our instructions.
We do not sell personal data or share it for third-party marketing.
7. International Transfers
Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:
- adequacy decisions
- Standard Contractual Clauses
8. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- access controls
- encryption where appropriate
- secure hosting environments
We also have procedures to deal with suspected data breaches.
9. Data Retention
We retain personal data only as long as necessary:
- Website and marketing data: retained for a limited period unless you opt out
- Customer data: retained in line with contractual and legal requirements
- Platform data: retained according to customer instructions
10. Your Legal Rights
Under GDPR, you have rights including:
- Access to your data
- Correction of inaccurate data
- Erasure of data
- Restriction of processing
- Data portability
- Objection to processing
To exercise your rights, contact: dataprotection@viavio.com
We keep this privacy policy under regular review. This privacy policy was last updated in July 2026.
